Private internet access not working6/8/2023 Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. Gather Logs: Collects troubleshooting information from the computer.The Advanced menu page contains four categories: Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Help.ĭouble-click mb-support-X.X.X.XXXX.exe to run the program I may simply disable Malewarebytes until the two week trial ends but that would put me at risk. I originally had that issue when I started but even my bank allows the IP addresses from PIA.Īny information on this fix would be great because its already tiring adding what seems to be infinite IP address. The users who use VPN's know that some sites wont allow access to it while using a VPN. I am sure they do the best that any VPN service can do. There will be users that maliciously use software in an illegal or malicious manner not intended by the software developer. ![]() My question to you is.do you plan on adding the IP addresses that have been provided to your by PIA as whitelisted ever? I understand both software s point of view but every VPN will have this same issue. Because I want to feel safe I will validate the IP address I add to the exception list and remove the File and Folders. I hope you do know the inconvenience and annoyance this provides to customers using both software? Every VPN has multiple IP address and PIA is no exception. So, after entering in the IP address individually, it doesn't appear as though they are being repeated. I have to type it down on notepad and double check the numbers because if i type one number incorrect that itself is a entry point. Oh, a big annoyance is not being able to copy the IP address and add it immediately to the exception list. If I wanted to be really sure, I would have to request that PIA validated each of the IP address individually because my software could be infected and allowing all traffic coming from these file and folder locations makes my computer a risk now. Since your exception list is ignoring my files and folders within PIA I am assuming you want me to add each individual IP address to the list? I am not sure if that is the case but I am only adding the IP's that have a direct path to PIA. How am I supposed to decide if it is a legitimate issue or not? I don't even know what constitutes as a System file and am certainly not going to allow/block all outbound traffic for Windows 11. I am assuming every IP is a potential website? They get flagged by have no information to what System file is trying to make an outbound call. The new ones that I am noticing are coming from System, which is a little more concerning if they all didn't have Blocked website as an action. The fact that you have labeled an outbound call specially as malware, knowing that this is false, doesn't give me a lot of confidence in your software. I do noticed that when I put in the exception of file location C:\Program Files\Private Internet Access\pia-serivice.exe that Malwarebytes simply ignores because I still see the path in history. I have added the files and folders to the exception list (image below) at PIA's recommendation because I am not the only customer who has inquired about this issue but I still receive messages that they are Compromised or Malware. They also informed me that they have provided Malwarebytes with a list of IP address that should be whitelisted to avoid this problem but as I use your Premium version, have not done so. I have been assured by PIA that neither of these is true. My issue is that Real Time Protection (RTP) is blocking my Private Internet Access outbound calls that the program performs and labels them as being Compromised or Malware. ![]() You did grab my computer name in your history but I will live. It kind of rubbed me the way at first but realize I didn't have to put in an email address to try it. After I was forced to install the Premium version of Malwarebytes, yes, forced, as there is no option of being able to use it without trying it for two weeks.
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